Refund policy

Please Read Our Return & Refund Policy Carefully:

Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thebrandedwardrobe.co.za. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thebrandedwardrobe.co.za.

  • How can customers return your products?
    By mail
  • How will customers get the return label?
    In the box
  • What is the restocking fee?
    No restocking fee
  • The product conditions that we allow for returns:
    New

WHICH CIRCUMSTANCES WE OFFER RETURN & REFUND:

Wrong product (our error):
If you discover your order is flawed please contact us mail: info@thebrandedwardrobe.co.za with photos of the wrong product and we will provide a return shipping label at no cost to you. Once it is tracking we will ship a replacement product immediately.

Exchange:
We exchange products free of charge if they are defective or damaged, or if we sent the wrong item. If you ordered the incorrect size, please contact us by mail: info@thebrandedwardrobe.co.za — a R150 fee applies to cover the cost of the new delivery.

Return shipping costs:
No charge when the product is incorrect, damaged by the carrier, or otherwise defective. If you ordered the wrong size or simply change your mind, a R150 return shipping fee applies and will be deducted from your refund.

Change of mind:
If you change your mind, please let us know as soon as possible. If the products have already been shipped, we will not be able to cancel the order. After receiving your products, you must request a return. A R150 return shipping fee applies, deducted from your refund. We do not charge any restocking fees.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email indicating that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

  1. If you haven't received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Then contact your bank. There is often some processing time before a refund is posted.

To start a return, you can contact us at info@thebrandedwardrobe.co.za. Please note that returns will need to be sent to the following address:
26 Voortrekker St, CBD, Vereeniging, 1930

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: (066) 372-0687
Email: info@thebrandedwardrobe.co.za